Privacy policy

At ÉlMaison we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how your information is collected, used, and protected when you visit or make a purchase from élmaison.com (the “Site”).

This policy applies to customers located in Romania, Bulgaria, and Hungary, in accordance with the General Data Protection Regulation (GDPR).

1. Information We Collect

When you visit or use our Site, we may collect the following information:

Personal Information You Provide

Full name
Billing and shipping address
Email address
Phone number
Payment-related information (processed securely by third-party providers; we do not store card details)

Automatically Collected Information

IP address
Browser type and device information
Pages viewed and interactions with the Site
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you regarding your purchase or inquiries
Provide customer support
Improve our website and services
Comply with legal and regulatory obligations
Prevent fraud and ensure website security

We do not sell or rent your personal data to third parties.

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

Your consent
The performance of a contract (order fulfillment)
Legal obligations
Our legitimate business interests (such as improving our services)

4. Sharing Your Information

We may share your data only with trusted third parties necessary to operate our business, such as:

Payment processors
Shipping and logistics partners
Website and e-commerce service providers (e.g. Shopify)

All partners are GDPR-compliant and process data only for specified purposes.

5. Data Retention

We retain your personal information only as long as necessary to:

fulfill orders
comply with legal obligations
resolve disputes
enforce our agreements

6. Your Rights Under GDPR

If you are located in the EU, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise these rights, please contact us at contact.elmaison@gmail.com

7. Cookies

Our Site uses cookies to improve your browsing experience and analyze website traffic. You can manage or disable cookies through your browser settings.