Terms of service

Last updated: 10.01.2026

Welcome to ÉlMaison. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from ÉlMaison (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. General Information

Store Name: ÉlMaison
Contact Email: contact.elmaison@gmail.com

ÉlMaison operates an online store offering curated makeup and skincare products. We currently ship to:

  • Romania

  • Bulgaria

  • Hungary

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or

  • You have the permission of a legal guardian

3. Products & Authenticity

All products sold on ÉlMaison are:

  • 100% authentic

  • Sourced from trusted suppliers

  • New and unused

Product descriptions, images, and information are provided for guidance only. Packaging or appearance may vary slightly depending on the manufacturer.

4. Pricing & Payments

  • All prices displayed on the website are final at the time of purchase.

  • Prices may change without prior notice.

  • Payment must be completed in full before an order is processed.

  • Payments are processed securely through third-party payment providers. We do not store card details.

5. Orders & Order Acceptance

  • Placing an order does not guarantee acceptance.

  • We reserve the right to refuse or cancel any order for reasons including but not limited to:

    • Product unavailability

    • Pricing or description errors

    • Suspected fraud or misuse

If an order is canceled after payment, you will be notified accordingly.

6. Shipping & Delivery

  • Delivery times are estimates and may vary depending on destination and courier.

  • ÉlMaison is not responsible for delays caused by couriers, customs, or unforeseen circumstances.

  • Risk of loss passes to the customer upon delivery.

Further details are available in our Shipping Policy.

7. Returns & Refunds

Due to the nature of makeup and skincare products:

  • All sales are final

  • We do not accept returns, exchanges, or refunds

This policy applies to all orders shipped to Romania, Bulgaria, and Hungary.

Please refer to our Return & Refund Policy for full details.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect product, you must contact us within 48 hours of delivery at contact.elmaison@gmail.com, including clear photos of:

  • the product

  • the packaging

  • the shipping label

Each case is reviewed individually.

9. Intellectual Property

All content on this website, including:

  • text

  • images

  • logos

  • branding

is the property of ÉlMaison and may not be copied, reproduced, or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, ÉlMaison shall not be liable for:

  • indirect or consequential damages

  • allergic reactions or misuse of products

  • delays or failures caused by third-party service providers

Customers are responsible for checking ingredient lists and product suitability before use.

11. Privacy

Your personal data is handled in accordance with our Privacy Policy and applicable GDPR regulations.

12. Governing Law

These Terms are governed by and interpreted in accordance with European Union law and applicable local consumer regulations.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect once published on this page.

14. Contact

For any questions regarding these Terms, please contact us at:

Email: contact.elmaison@gmail.com
Store Name: ÉlMaison