Shipping policy

Last updated: 10.01.2026

At ÉlMaison, all products are offered on a pre-order basis. Please read this Shipping Policy carefully before placing an order.

1. Shipping Destinations

We currently ship to the following countries:

  • Romania

  • Bulgaria

  • Hungary

Orders placed outside these countries cannot be processed at this time.

2. Pre-Order Policy

All products available on ÉlMaison are sold on a pre-order basis.

This means:

  • Products are not shipped immediately

  • Orders require additional processing time before dispatch

By placing an order, you acknowledge and accept that your purchase is a pre-order.

3. Processing Time (Pre-Orders)

  • The processing time for all pre-orders is approximately 10–12 business days

  • This timeframe includes sourcing, quality checks, and order preparation

  • Processing does not occur on weekends or public holidays

Processing times are estimates and may vary slightly due to availability or logistical factors.

4. Delivery Time (After Dispatch)

Once your order has been dispatched, estimated delivery times are:

  • Romania: 1–3 business days

  • Bulgaria: 2–5 business days

  • Hungary: 2–5 business days

Delivery times are estimates only and may be affected by courier delays or external circumstances beyond our control.

5. Shipping Fees

  • Shipping fees are calculated and displayed at checkout before payment is completed

  • Any applicable shipping costs are the responsibility of the customer

6. Order Changes & Cancellations

Due to the pre-order nature of our products:

  • Orders cannot be modified or canceled once placed

  • Please ensure all order and address details are correct before completing your purchase

7. Delays & Courier Responsibility

ÉlMaison is not responsible for:

  • delays caused by courier services

  • customs or logistical delays

  • force majeure events (weather conditions, strikes, etc.)

Once an order has been handed over to the courier, delivery responsibility lies with the shipping provider.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.

  • Orders returned due to incorrect or incomplete addresses may not be eligible for reshipment or refund

  • Additional shipping fees may apply if reshipment is requested

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:

Email: contact.elmaison@gmail.com

Please include clear photos of:

  • the product

  • the packaging

  • the shipping label

Each case will be reviewed individually.

10. Lost or Missing Packages

If your order appears to be lost in transit:

ÉlMaison is not responsible for packages marked as delivered by the courier.

11. Contact

For any questions regarding shipping or pre-orders, please contact us at:

Email: contact.elmaison@gmail.com
Store Name: ÉlMaison